Refund policy

🌸 PrincessMade Refund & Return Policy

At PrincessMade, every bouquet is handcrafted with love — made just for you.
We’re committed to making sure you’re 100% happy with your order, and we’ll always go the extra mile to make things right 💖

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💌 Cancellations & Order Changes

Because our team starts preparing orders right away, we can only make changes or cancellations within 1 hour of purchase.
After that, your order may already be in production or processing for shipment.

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🌷 Returns & Refunds

Each PrincessMade product is custom-made and hand-assembled, which means we’re unable to accept returns once your package has been opened or used — this ensures hygiene and quality for all our customers.

That said, your happiness matters most to us — if something isn’t right, we’ll make it right 💗

Here’s how we can help:

• Item arrived damaged, defective, or lost in transit?
  → We’ll send you a free replacement or offer a full refund depending on the situation.

• Changed your mind or not fully satisfied?
  → Reach out to us! Instead of a full return, we often offer a free surprise gift or a partial refund (up to 30%) if you decide to keep your item. Most customers love this option since they get to keep their bouquet and receive something extra from us 🎁

To request help, email our friendly support team at princessmadeshop@gmail.com with your order number and details.

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⚠️ Shipping Delays

We work with global carriers and do our best to deliver quickly, but please note that we can’t issue refunds for delays caused by customs or postal services, as these are beyond our control.

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🕊️ Policy Updates

We may update this policy from time to time. By purchasing from PrincessMade, you agree to our latest Refund & Return terms listed on this page.